I'm excited to announce the launch of the Welcome In packs. These packs are created with the holiday rental guest in mind. They enhance the guest experience by WELCOM[E]ing the guest and providing tourism INformation in partnership with recommended regional tourism operators/ suppliers.
Pictured here is our standard pack. First batch dispatched earlier this year – hooray. Inclusions are changing as we trial and evaluate with the aim to include Australian made/ owner products where possible.
I believe the holiday rental guest should still be encouraged to BYO when they stay in holiday rental accommodation. It is difficult to provide a full supply of essential items (which is expected in hotel style accommodation) when stay durations and guest numbers vary and there is no daily house keeping service. I've also heard of the occasional guest cleaning out all supplies in one stay leaving the cleaner or manager having to rush around last minute to stock up.
Think of the Welcome In pack as a little extra surprise when they walk in the door, just in case they forgot to bring their supplies or to get them through the first day/night until they seek out the local store to shop local and stock up on their preferred brands.
We recently introduced a cleaning pack which includes environmentally and septic friendly laundry detergent, liquid single serve sachets and dishwashing liquid. Something extra you can put out for guests if you don't wish to provide and store a bulk supply in the property.
Lastly we aim to source a range of bulk hand wash, toilet paper, tissues and so forth. Those items that can add up when you're ducking off to the shop when your cleaner tells you you've run out. It can be costly to buy these items at retail prices and time is money! Ask me about Who Gives A Crap bulk toilet rolls etc. We have a code to hand out to managers who are interested in supporting a socially responsible Australian company who are doing pretty good things and who have an amazing product. I know, I've tried the loo paper. My favourite is the bamboo!
If you're interested in ordering some standard Welcome In guest packs please contact me, Natalie, for further information on 0401 293 841 or firstname.lastname@example.org. Price will be dependent on quantity and postage will be an additional cost. The first batch will be limited so don't miss out.
If you have enjoyed this article maybe you'd like to subscribe (free) to the Welcome In e-news. I try to publish these every few months to a community of holiday rental managers in Australia. I encourage you to make contact with me if you have any queries about any aspect of your holiday rental management journey. If I cannot assist you I can certainly point you in the right direction. I am well connected with niche industry holiday rental stakeholders in Australia.