Guest Feedback Is Gold

Many of us just can't add another task into our day. We're so busy juggling work and family life. It's difficult to know what to put our time an energy into and whether this investment pays off in the short and longer term. 

When we started renting The Rocks short term accommodation in Perth Hills we decided to put a guest book in a prominent place near a stack of tourism brochures. What a great investment of time it turned out to be. One of these days I will sort through our guest feedback emails and compile all comments into another blog entry.

The feedback from our short term accommodation guests was used in all our promotional material. A personalised marketing touch that only told the truth of what other prospective short term accommodation guests could expect when they stayed in our holiday home.

This feedback also allowed us to shape the way in which we managed the property. As with all short term accommodation ventures you have to receive feedback to know if your guests have been comfortable during their stay.

Using the short term accommodation guest book is not the only way to gather this feedback though. Consider giving them a call or email during their stay to determine if they are comfortable. We asked our guests for feedback when we confirmed the return of their bond.

There is also online feedback programs built into short term accommodation booking platforms. You may also consider building in this function into your Content Management System if you have a website for your short term accommodation - highly recommended.

The more figures, statistics and feedback you document and refer to the more effective your management will be, the more satisfied your guests will be and before you know it your Australian short term accommodation property will be in demand from repeat customers or word of mouth.

It turns out The Rocks experienced an average 75% occupany and a number of these bookings were repeat customers. We were doing something right with our management of our short term accommodation.

For more tips and ideas or to search for niche short term accommodation industry suppliers please visit our Manage page and consider subscribing with Welcome In - Short Term Accommodation specialists (free of charge).